Customer Success Associate

map-marker Location
Ottawa / On-site
briefcase-clock Type
GameStrat is a software company that specializes in instant replay and data analysis for real-time coaching purposes. GameStrat began operations in 2015 and has quickly become the gold standard when it comes to instant replay solutions for coaching. We pride ourselves on the quality of our products and customer service.

Job Description

We’re looking for somebody who is passionate about sports and wants to join one of the fastest growing startups in Ottawa. GameStrat has emerged as a blue-chip company in the sports coaching software industry, combining innovative and easy to use technology to help coaches win more games. We’re looking for a Customer Success Associate who loves solving problems and who doesn’t shy away from stressful and high pressure situations.

As part of the GameStrat Customer Success & Support Team, our goal is to always be available and solve problems for our customers when they need it most (during their seasons and on game days). Your main responsibilities would be handling customer onboarding, managing renewals in the off season, and most importantly being available for in season and game day support. Specifically on game days, you would have to answer and make phone calls on Thursday nights, Friday nights and Saturdays during the football season, and also replying to emails and chats from our users, ultimately making sure that each team is prepared to run GameStrat smoothly on game days. You will become an expert in operating and supporting GameStrat products.  

In your cover letter, tell us why you want to work at a startup like GameStrat and also a memorable sport moment in your lifetime.

Also answer in your cover letter if you are comfortable with working irregular hours as well as being available to take and make phone calls on Thursday, Friday and Saturday nights during the fall football season (mid August - Mid December) between 4pm - 12am ET?

Preferred Qualities

  • Comfort in a fast-paced, entrepreneurial, start-up environment
  • A genuine interest in helping coaches use and leverage technology in sports
  • Detail oriented, positive minded, strategic thinker and strong work ethic
  • Calm under pressure and stressful situations
  • Comfortable and confident with speaking on the phone
  • Eager to learn and grow with a “do not take no for an answer” mentality