Support
Business Hours
Regular Hours | High School Football Support Nov 1 - Dec 10 | |
---|---|---|
Mon Monday | 9am - 5pm ET | 9am - 5pm ET |
Tue Tuesday | 9am - 5pm ET | 9am - 5pm ET |
Wed Wednesday | 9am - 5pm ET | 9am - 5pm ET |
Thu Thursday | 9am - 5pm ET |
(Game Day)
9am - 10pm ET
|
Fri Friday | 9am - 5pm ET |
(Game Day)
9am - 12am ET
|
Sat Saturday | CLOSED |
(Game Day)
10am - 6pm ET
|
Sun Sunday | CLOSED | CLOSED |
*If your team has a game scheduled outside of our regular support hours,
feel free to let us know.
Contact Info
Support
1-800-783-1968 x 1
support@gamestrat.com
Sales
1-800-783-1968 x 2
General
info@gamestrat.com
Features & Tutorials
Review Video Offline on Computer
Full-screen TV out
iPad Playback Features
Telestration feature (Drawing on video)
Filtering, Favoriting & Tendency Reports
Watching video @ halftime or post game offline
Deleting games off iPad
Laptop Camera Recording (Pro & Premium Packages)
Deleting old games off laptop
Exporting
FAQ
-
What does GameStrat's support look like?
GameStrat has game day phone support hours during the football season to make sure that we're always available to help if something comes up leading up to or during your game. Our regular business hours are Monday to Friday 9am - 5pm ET, however during the fall months on Thursdays, Fridays and Saturdays, we do have extended game day hours which can be seen on our support page -
Does GameStrat work with Hudl?
Yes GameStrat is perfectly compatible with Hudl. All of the video and breakdown data at the end of the game can easily be exported in a few seconds. Check out this article for more details. -
How do I upload to Hudl?
All of the video and tags at the end of the game will be stored on your press box laptop. You can either use Hudl's Upload feature or Hudl Mercury to get the video imported into Hudl. Check out this article for more details. -
Do I need Wi-Fi or Internet at my stadium?
No you do not need any WiFi or Internet at your stadium. We provide you with all of the networking equipment necessary to run GameStrat whether you're at home or on the road. -
What type of laptop do I need?
You will require at least 1 laptop to run GameStrat. This is what does all the heavy lifting for the entire system. Everything from encoding and transferring video, to making sure that all iPads always maintain a strong connection and receive every video.
You can either use a Mac or Windows 64-bit operating system (we currently do not support Chromebooks). We always recommend testing out any school or personal computers you have prior to making any new purchase.
Our recommended specs for laptops are:
- 8GB RAM (or more)
- USB 3.0 or adapter
- Gigabit Ethernet Port or adapter
-
Processor
-
Intel or AMD processor.
ARM not supported.
i7 or better. -
Intel or M series processor.
i7 or better.
-
Intel or AMD processor.
-
Operating System
- Windows 10+
- Mac OS X Monterey 12 or later
-
What iPads are compatible with GameStrat?
GameStrat currently supports any iPad with iOS 15.0 or later, but we always recommend to update the iOS to the latest version. Here is a list of supported iPads -
How many iPads can I use?
With GameStrat you can have up to 10 viewing devices (iPad or iPhone)
-
What does GameStrat Cost?
Depending on the package, GameStrat costs anywhere between $1175 - $1975 in year 1, and then we also have discounted renewal tiers based on how early you make the next year's payment. -
How fast do videos download?
Videos download INSTANTLY. Even if you have 10 iPads running and send a 60 second video down, they will download it instantly with no lag time. Check out this article for more info. -
How long does setup take?
Setup takes about 5-10 minutes total regardless of the package. -
How many people are required to run GameStrat?
Only ONE person is required to setup and run GameStrat for all of our packages. -
How fast will we receive our hardware once we order GameStrat?
At the time of purchase, you will be given an estimated time of arrival for your package based on the time of year as well as inventory supply. You will also have the option to pay for either ground shipping which usually takes between 3-6 business days to arrive once shipped, or express shipping which usually takes within 1-2 business days to arrive once shipped. Your GameStrat point of contact will communicate any potential delays if there are any. -
What is sideline replay?
Sideline replay is a video system that lets high school football coaches watch instant replay on iPads immediately on the sidelines or up in the press box. Football coaches trust GameStrat for sideline replay because it's the most reliable and easiest system to use on the market. -
Do I need power in the end zone?
You will require some sort of power source in the end zone, whether that's by running an extension cord, having a portable battery pack or by running a generator.
Supported iPads
Below is a list of iPads that are compatible with GameStrat for sideline replay viewing and recording devices. We always recommend having newer iPads that can be updated to the latest iOS when possible. The oldest iOS currently supported by GameStrat is version 15.0+. To find out what model you have, go into your iOS device settings -> General -> About and look at Model to determine which Model # you have. You can also check out Apple's full list of iPads here: https://support.apple.com/en-us/HT201471
=
Our recommendation
iPad | Compatible? (Yes/No) |
Final Supported Operating System |
Wi-Fi Compatibility |
Model Number(s) | Release Date |
---|---|---|---|---|---|
iPad Air (6th gen)
|
Yes | Latest iPad OS | Wi-Fi 6E | A2898, A2899, A2900, A2902, A2903, A2904 | 2024, May 15 |
iPad Pro (7th gen)
|
Yes | Latest iPad OS | Wi-Fi 6E | A2836, A2837, A2925, A2926, A3006, A3007 | 2024, May 15 |
iPad Pro (6th gen)
|
Yes | Latest iPad OS | Wi-Fi 6E | A2435, A2436, A2437, A2759, A2761, A2762, A2764, A2766 | 2022, Oct 26 |
iPad Mini (7th gen)
|
Yes | Latest iPad OS | Wi-Fi 6E | A2993, A2995, A2996 | 2024, Oct 23 |
iPad (10th gen)
|
Yes | Latest iPad OS | Wi-Fi 6 | A2696, A2757, A2777, A3162 | 2022, Oct 26 |
iPad Air (5th gen)
|
Yes | Latest iPad OS | Wi-Fi 6 | A2588, A2589, A2591 | 2022, Mar 18 |
iPad Mini (6th gen)
|
Yes | Latest iPad OS | Wi-Fi 6 | A2567, A2568, A2569 | 2021, Sep 24 |
iPad Pro (5th gen)
|
Yes | Latest iPad OS | Wi-Fi 6 | A2377, A2459, A2301, A2460 | 2021, May 21 |
iPad Air (4th gen)
|
Yes | Latest iPad OS | Wi-Fi 6 | A2316, A2324, A2072, A2325 | 2020, Oct 23 |
iPad Pro (4th, 11"/12.9")
|
Yes | Latest iPad OS | Wi-Fi 6 | A2229, A2069, A2232, A2233 | 2020, Mar 25 |
iPad (9th gen)
|
Yes, but not recommended (Support ending soon) |
Latest iPad OS | Wi-Fi 5 | A2602, A2603, A2604, A2605 | 2021, Sep 24 |
iPad (8th gen)
|
Yes, but not recommended (Support ending soon) |
Latest iPad OS | Wi-Fi 5 | A2270, A2428 , A2429, A2430 | 2020, Sep 18 |
iPad (7th gen)
|
Yes, but not recommended (Support ending soon) |
Latest iPad OS | Wi-Fi 5 | A2197, A2200, A2198 | 2019, Sep 25 |
iPad Air (3rd gen)
|
Yes, but not recommended (Support ending soon) |
Latest iPad OS | Wi-Fi 5 | A2152, A2123, A2153, A2154 | 2019, Mar 18 |
iPad Mini (5th gen)
|
Yes, but not recommended (Support ending soon) |
Latest iPad OS | Wi-Fi 5 | A2133, A2124, A2126, A2125 | 2019, Mar 18 |
iPad Pro (3rd, 11"/ 12.9")
|
Yes, but not recommended (Support ending soon) |
Latest iPad OS | Wi-Fi 5 | A1876, A2014, A1895, A1983 | 2018, Oct 30 |
iPad (6th gen)
|
Yes, but not recommended (Support ending soon) |
iPad OS 17 | Wi-Fi 5 | A1893, A1954 | 2018, Mar 27 |
iPad Pro (2nd, 10.5"/12.9")
|
Yes, but not recommended (Support ending soon) |
iPad OS 17 | Wi-Fi 5 | A1670, A1671 | 2017, Jun 13 |
iPad (5th gen)
|
Yes, but not recommended (Support ending soon) |
iPad OS 16 | Wi-Fi 5 | A1822, A1823 | 2017, Mar 24 |
iPad Pro (1st, 9.7")
|
Yes, but not recommended (Support ending soon) |
iPad OS 16 | Wi-Fi 5 | A1673, A1674, A1675 | 2016, Mar 31 |
iPad Pro (1st, 12.9")
|
Yes, but not recommended (Support ending soon) |
iPad OS 16 | Wi-Fi 5 | A1584, A1652 | 2015, Nov 11 |
iPad Mini 4
|
Yes, but not recommended (Support ending soon) |
iPad OS 15 | Wi-Fi 5 | A1538, A1550 | 2015, Sep 9 |
iPad Air 2
|
Yes, but not recommended (Support ending soon) |
iPad OS 15 | Wi-Fi 5 | A1566, A1567 | 2014, Oct 22 |
iPad Mini 3
|
No | iOS 12 | Wi-Fi 4 | A1599, A1600 | 2014, Oct 22 |
iPad Mini 2
|
No | iOS 12 | Wi-Fi 4 | A1489, A1490, A1491 | 2013, Nov 12 |
iPad Air
|
No | iOS 12 | Wi-Fi 4 | A1474, A1475, A1476 | 2013, Nov 1 |
iPad (4th gen)
|
No | iOS 10 | Wi-Fi 4 | A1458, A1459, A1460 | 2012, Nov 12 |
iPad Mini
|
No | iOS 9 | Wi-Fi 4 | A1432, A1454, A1455 | 2012, Nov 2 |
iPad (3rd gen)
|
No | iOS 9 | Wi-Fi 4 | A1403, A1416, A1430 | 2012, Mar 16 |
iPad 2
|
No | iOS 9 | Wi-Fi 4 | A1395, A1396, A1397 | 2011, Mar 11 |
iPad
|
No | iOS 5 | Wi-Fi 4 | A1219, A1337 | 2010, May 3 |