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Refund & Warranty Policy

We’re so convinced that you’ll absolutely love GameStrat, that we’re willing to offer a risk-free money back guarantee based on meeting the conditions below:

  • You have tried calling into phone support immediately after you had issues with GameStrat.
  • GameStrat phone support was unable to fix your issues.
  • GameStrat has performed a video webinar assessment of your issues in an office setting and at your stadium/arena, and was still unable to fix your issues.
  • GameStrat has visited in person and was still unable to fix your issues.

You must also contact GameStrat support within 3 days of the system not working, along with completing all of the steps above to qualify for our money back guarantee.

All sales are final and our money back guarantee policy is strictly for GameStrat not working and when a customer is not satisfied. Certain refund requests may be considered, on a case-by-case basis and granted on the sole discretion of GameStrat.

Additional Terms and Conditions

The following terms and conditions apply in addition to those listed above:

  1. The refund policy is only applicable in cases where you are using the GameStrat platform in an environment and for purposes for which it was intended, including the operating environment and hardware having and maintaining GameStrat’s minimum operating requirements at all times.
  2. Cease using the GameStrat platform entirely in order to receive the refund.
  3. The amount of refund, and GameStrat’s entire liability to you hereunder, is limited to the amount actually paid by you to GameStrat within the 30 day period referred to above. Under no circumstances shall GameStrat be liable for any consequential, indirect, special, punitive, or incidental damages, whether foreseeable or unforeseeable.
  4. The refund is only available in the event the GameStrat platform fails to function materially in the manner advertised by GameStrat.

If your product is under warranty and defective, we will replace the item. The two main components of GameStrat that are under a limited 1 year warranty are:

  • Video Capture Devices
    • Magewell USB Capture HDMI Gen 2
    • Magewell Ultra Stream HDMI